About Us
Welcome to Our Store
Who We Are
Welcome to Our Store, your number one source for all things fashion. We are dedicated to providing you the very best of men's and women's clothing, with an emphasis on quality, comfort, and the latest trends.
Founded with a passion for style, Our Store has come a long way from its beginnings. When we first started out, our passion for "fashion for everyone" drove us to start our own business.
Our Mission
We hope you enjoy our products as much as we enjoy offering them to you. Our mission is to make high-quality fashion accessible to everyone, ensuring a seamless shopping experience from browsing to delivery with complete transparency and security.
Payment Security & Compliance
All payments on Our Store are processed securely through Paytm Payments Services Ltd. (PPSL), a RBI-regulated payment aggregator.
Security Standards & Certifications
We comply with the highest industry standards for payment processing and data security:
Data Protection & Privacy
We do NOT store your sensitive payment information on our servers. This includes:
- Full card numbers or card details
- CVV (Card Verification Value)
- UPI PIN or OTP
- Net-banking passwords
All sensitive payment data is securely encrypted and processed through Paytm's PCI DSS Level 1 compliant infrastructure. We comply with the Digital Personal Data Protection Act, 2023, and RBI's strict data security guidelines.
Payment Methods Accepted
- 💳 Credit Card & Debit Card
- 🏦 Net Banking (all major banks)
- 📱 UPI (Unified Payments Interface)
- 💰 Paytm Wallet
- 📊 BNPL (Buy Now Pay Later) options
Transaction Security
Every transaction on Our Store is protected through:
- End-to-end encryption (HTTPS/SSL)
- Two-factor authentication for secure payments
- Fraud detection and prevention systems
- Real-time transaction monitoring
- Compliance with RBI's 2025 Payment Authentication Directions
Refund & Dispute Resolution
Refund Timeline: After refund initiation (as per our Refund Policy), it may take 5–21 business days to reflect in your account, depending on your payment method and bank processing time.
Payment Issues? If payment was debited but your order wasn't placed, or if you face any transaction issues:
- Contact us immediately with your Order ID and Transaction/Reference ID
- Provide the transaction amount and payment method used
- We will investigate and resolve within 48 hours
- Escalate to Paytm support if needed for additional assistance
Regulatory Compliance
Our Store operates in compliance with:
- RBI (Reserve Bank of India) - Payment aggregator guidelines
- NPCI (National Payments Corporation of India) - UPI and payment systems
- PCI DSS (Payment Card Industry Data Security Standard) - Level 1 compliance via Paytm
- Digital Personal Data Protection Act, 2023 - Customer data privacy
- Aadhaar Act, 2016 - Secure Aadhaar authentication if used
Additional Security Tips for Customers
To ensure maximum security during your transactions:
- ✅ Use only our official website (verify HTTPS with padlock icon)
- ✅ Never share your card details, OTP, or UPI PIN with anyone
- ✅ Always verify the payment amount before confirming
- ✅ Use a secure, personal internet connection (avoid public Wi-Fi)
- ✅ Enable two-factor authentication on your payment accounts
- ✅ Regularly check your bank statements for unauthorized transactions
Important Links & References
For more information about payment security and policies:
Contact Us
If you have any questions, concerns, or require support, please don't hesitate to reach out to us.
Merchant Information
Business Owner:
Mukesh Kumar
S/O: Rajesh Kumar
Registered Business Address:
House No. 452, Taratand
Ward No. 8, Jhumri Tilaiya
District: Koderma, Jharkhand - 825409
India
PAN (Permanent Account Number): GPQPK9915D
Business Type: Proprietorship
Contact Details:
Phone: +91 8133742345
Email: support@example.com
Support & Response Time
We value your trust and are here to help!
- 📧 Email Support: Average response time 48–72 hours
- 📱 Phone Support: Available during business hours
- 🔍 Order Issues: Contact us with Order ID for quick resolution
Grievance Redressal & Dispute Resolution
In case of any grievances or disputes, customers can:
- Contact us directly for immediate resolution
- File a complaint through Paytm's merchant support system
- Escalate to RBI Ombudsman for banking-related grievances (if applicable)
Our Store (Proprietor: Mukesh Kumar, PAN: GPQPK9915D) is a registered merchant with Paytm Payments Services Ltd. and complies fully with RBI guidelines for online payment aggregation, PCI DSS standards for payment security, and all applicable Indian laws and regulations for digital commerce.